Shipping policy
My order should have arrived by now, but I still don’t have it. What should I do?
Before we respond, please help us by doing the following:
- Check your shipping confirmation email to see if there are any errors in the delivery address.
- If there are errors in your delivery details, please contact directly at +1 (619) 707-7982.
- If there are no errors, please get in touch with us. Send us an email at info@woda.ec with your order number, and we will resolve the issue immediately.
I received an incorrect/damaged product, what should I do?
Woda offers a 15-day period to report any issues. We are very sorry if your order arrived incorrectly. To help us resolve this quickly, please email us at info@woda.ec with photos of the damaged product, your order number, and any other details you might have about your order. We will get back to you as soon as possible to offer a resolution.
Do you accept returns?
If it is due to a factory defect, you can return your Woda product by requesting a return via email: info@woda.ec. Woda offers a 15-day period to report any issues.
Can I exchange a product for one of a different color and/or different lid?
Yes, we do accept exchanges. Woda offers a 15-day period from the date of purchase to make exchanges. The shipping cost is borne by the customer. Send us an email to customer service at info@woda.ec requesting your exchange.
LIMITED LIFETIME WARRANTY FOR BOTTLES
Woda guarantees the following components of the product: the stainless steel bottle body, the lid, and the rubber during the normal lifetime of the product. The warranty does not cover normal wear and tear, such as color fading, dents, scratches, etc.